Will You Align in Crisis Time? By Jennifer Zaino -
Published October 30, 2008
While it's likely that IT spending next year will be down, some areas may see larger budgets as organizations strive to attain alignment and retain credibility. [more bITa Planet]
Paneras Portal: Key Part of Maintaining the Brand By Jennifer Zaino -
Published October 24, 2008
The company is measuring the success of its intranet portal in various ways, with the goal of making it the one-stop shop employees use for easy-to-access information and consistent messaging. [more bITa Planet]
Focusing On Business Transaction Management By Jennifer Zaino -
Published October 2, 2008
BlueCross BlueShield of Minnesota helps ensure business service delivery via end-to-end visibility of transactions across all IT tiers. [more bITa Planet]
The Road to CMDB ROI By Jennifer Zaino -
Published September 29, 2008
Theres increasing demand to account more rigorously for the return on investment of Configuration Management Databases. Heres some insight into how to do it. [more bITa Planet]
ITSM Tool Adoption: Pass or Fail? By Hank Marquis -
Published September 18, 2008
Many ITSM tool implementation projects fail to deliver, writes ITSM Watch columnist Hank Marquis. [more bITa Planet]
Shaky Economy Slows IT Job Growth By Jennifer Zaino -
Published September 15, 2008
Some recent research points to a weak outlook for the IT sector in terms of jobs and budgets but its not complete doom and gloom. [more bITa Planet]
Tripping Out On Small-Business ITIL By Rob England -
Published September 3, 2008
Making large-organization best practices fit in small to medium enterprises takes us into an alternate world where nothing is quite the same. [more bITa Planet]
Pulling the Processes Together By Jennifer Zaino -
Published August 29, 2008
Pepperweeds free version of its Process Model ties 21 processes together, from ITIL to portfolio management to security. [more bITa Planet]
How IT Leaders Are Courting Disaster By Jennifer Zaino -
Published August 25, 2008
Symantecs latest Disaster Recovery Research report finds senior-level IT leaders arent paying as much attention to disaster recovery as they used to even as the number of business-critical applications grows. [more bITa Planet]
BJs Restaurants Serves Up Automation By Jennifer Zaino -
Published August 22, 2008
Automating business processes has been critical to enable the organization to grow and get ahead of the curve in its industry, without adding IT headcount. [more bITa Planet]
Going Down: IT Spending and Staffing By Jennifer Zaino -
Published July 22, 2008
IT leaders are getting cautious, but maybe they should be getting religion about aggressively pursuing IT service management with best practices such as ITIL. [more bITa Planet]
Oracle and Enterprise 2.0 By Jennifer Zaino -
Published July 7, 2008
Its a key part of the focus as the vendor outlines the integration roadmap around its acquisition of BEA. [more bITa Planet]
So What are You Measuring? By George Spafford -
Published June 13, 2008
And is the information really worth anything? ITSM Watch columnist George Spafford of Pepperweed Consulting weighs in. [more bITa Planet]
Get The Business, Or Get Out Of The Business By Rob England -
Published May 30, 2008
Business thinking is filtering through IT. Soon IT will be part of the business and everyone in IT will have to think that way. But for many geeks, this might be a struggle. [more bITa Planet]
Next Steps for BI By Jennifer Zaino -
Published May 27, 2008
Another vendor sees possibilities in the on-demand model as well as opportunities in the recent trend toward consolidation among business intelligence software players. [more bITa Planet]
'Green IT' Not a Priority To Most IT Managers By Jennifer Zaino -
Published May 19, 2008
IT leaders are less interested in being green than in controlling energy costs, a new survey says. Either way, though, its challenging to understand how you should go about achieving your ends. [more bITa Planet]
What Color is Your IT Shop? By Jennifer Zaino -
Published May 12, 2008
A new report from the IT Process Institute says youve got to know what IT value archetype model you fall into in order to enable business execution strategy success. [more bITa Planet]
SOA Far to Go By Jennifer Zaino -
Published May 5, 2008
Service-oriented architecture implementations arent at full-scale maturity yet in most organizations.
[more bITa Planet]
Using ITAM to Save Money in Tough Times By George Spafford -
Published May 2, 2008
ITIL v3s Service Asset and Configuration Management and IT asset management are complementary but distinct, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more bITa Planet]
Ensure Bottom Line Value From IT Investments By Jennifer Zaino -
Published April 15, 2008
IT business value governance, financial management, portfolio management and performance management define the companies that are best at managing the business value created from IT investments. [more bITa Planet]
The Rise of Governance and Assurance By Rob England -
Published April 11, 2008
Interest in IT Governance is rising rapidly, but a new ISO standard will make clear that the term often is misused, says columnist Rob England. [more bITa Planet]